Free and paid plans

Prices include tax.

Upgrading

Choose Upgrade in Settings → Account and pick monthly or yearly. Your plan starts as soon as you've paid, and renews until you cancel. Payments are handled by our reseller, Creem.

To change your card, see invoices or switch between monthly and yearly, choose Manage billing.

Cancelling

Choose Cancel plan in Settings → Account. Your plan runs to the end of the time you've paid for, then your account moves to the free plan. You can change your mind until then.

You can get a full refund within 14 days of your first payment, or of a yearly renewal, by emailing support@yellowbird.email.

If a payment fails

If a renewal payment fails, your plan's paid features stop straight away and your account moves to the free plan. Your mail is safe for a while: nothing is deleted for 3 days, as described below. Your paid plan comes back as soon as the payment goes through.

If a paid plan ends

Your account moves to the free plan. Mail you archived stays readable, but you can't archive anything new. Your aliases keep working, but you can't make new ones while you have more than 10. Your custom aliases keep working too, but you can't make new ones.

Mail in your folders stays readable, but you can't move anything in or make new ones. You can still rename or delete them.

Nothing is deleted for 3 days. After that, if your mail is over the free plan's 25 MB, the oldest is deleted to make room. Download your mail first if you want to keep it.

See Folders, storage and trash for how storage works on each plan.